?Qué alegría leer su experiencia! Nos complace saber que todo fue de su agrado. Muchas gracias por compartirlo. Será un placer recibirla nuevamente.
Thank you so much for your review! We're delighted to know you enjoyed our property and especially our pillows. We also appreciate your feedback regarding vegetarian dining options. Your comments are very valuable, and we are reviewing them with our culinary team to broaden our offerings and better accommodate all preferences.We hope to welcome you back soon for an even better experience.
Thank you very much for your kind words and for choosing to stay with us. We’re delighted to hear you had a nice stay and that our staff made you feel welcome. At the same time, we sincerely apologize for the inconvenience with the room not being serviced while you were out. This is not reflective of our standards, and we appreciate you bringing it to our attention. We’re reinforcing this with our team to ensure it does not happen again. We hope to have the pleasure of welcoming you back for a fully seamless experience.
Gracias por sus amables comentarios Srita Adela. Nos alegra saber que disfrutó del servicio y la comodidad de su habitación. ?Será un placer recibirla nuevamente muy pronto!
Thank you for sharing your experience with us with so much detail. We are glad to know that aspects such as the room, the views, the gym, the Executive Lounge, and, above all, the attention of our staff contributed to making your stay a positive one.At the same time, I deeply regret the impression that the situation with your iPad left you with. Please allow me to explain that, unfortunately, the device was not visible to the housekeeping staff at the time of cleaning. When we received the initial report, we were told that the iPad had been left in the hotel gym. As this is a public area, the investigation protocol is different and requires more detailed questions in order to rule out any confusion and proceed with the appropriate investigation.This caused the process to take longer than desired. Nevertheless, the guidelines of our lost property protocol were strictly followed at all times, which finally allowed us to inform you that we had your iPad and deliver it to you after you reported it missing from the gym. We sincerely apologize for the inconvenience this situation caused you and the impression it left with you, as it was never our intention. We greatly appreciate your trust in staying with us and it will be an honor to welcome you back to show you the peace of mind and security that characterize JW Marriott Guadalajara.
Muchas gracias por su comentario tan especial ?. Nos llena de orgullo saber que disfrutó de nuestra cocina y del servicio atento de nuestro equipo. Giovanny, Miguel y Enrique estarán felices de saber que hicieron de su experiencia algo memorable, ?son verdaderas joyas en JW Marriott Guadalajara! ??
